learn about our Industires
Industries
BPO Solutions
StaffBright Offers BPO Solutions for Every Industry
Business process outsourcing (BPO) can be used by almost any business, of any size, in any industry. Adding capabilities and capacity to your business, and scaling it up or down as needed, can create a powerful competitive advantage.
It allows you to grow your business and respond to changes in market conditions within your industry, at a much faster pace than your competitors.
Leveraging BPO from StaffBright, in whatever capacity makes sense for your particular type of business, you can outperform leaders in your industry – even those companies that may be much larger, more capital-rich, and more well-established players.
By Offering Discrete Service Solutions, Which Can Then Be Tailored To The Specifications Of Each Client, StaffBright Effectively Creates Bespoke, Customized Staffing And Remote Workforce Services That Are Aligned To Your Industry And Business Needs.
Many Of The Core Solutions We Offer Are Essential Business Functions Across The Vast Majority Of Industries And Business Types.
This Provides A Level Of Universality In Our BPO Solutions, And Creates Value Across The Spectrum Of Market Sectors That Exist Today. Other Aspects Of Our Solutions Are More Specific To Certain Industries Or Sizes Of Businesses.
Whatever Your Particular Case May Be, We’re Confident That StaffBright Can Add Value, Reduce Risk, And Help Propel Your Business Forward.
Learn More About StaffBright’s Portfolio Of BPO Solutions.
Size Doesn’t Matter at StaffBright
There’s no question that eCommerce is the dominant product selling venue today. Brick-and-mortar retailers have been closing stores left and right for the past decade. The era of big malls being the place to go, hang out, and shop has long since passed in most parts of the developed world.
With just a few clicks, you can order up almost anything on your laptop, tablet, or smart phone, and have it delivered in hours to days right to your door.
While major retailers and wholesalers have started embracing eCommerce offerings of their own, entire small and medium-sized businesses have sprung up solely dedicated to offering their products through eCommerce sites.
In some cases, craftspeople who used to only sell their products at local shows and flea markets now have a national or global audience for their products.
Combined with viral phenomena, that can cause a tiny niche businesses to blow up virtually overnight, necessitating a rapid upscaling of capabilities consistent with a much larger and more well-established firm. The last thing sellers want is to grow faster than they can handle, and end up with unhappy customers and negative feedback, after all.
Fortunately, StaffBright Is A Perfect Solution For These Cases. Rather Than Trying To Scramble To Hire New Staff To Handle Customer Service, Bookkeeping And Other Back Office Tasks, Put Out A Marketing Campaign, Train Sales Or Other Staff, And So On, You Can Leave It To The Expert Agents At StaffBright.
That Allows You To Focus On Producing Your One-Of-A-Kind Products Or The Next Big Thing, Leaving The More Boring, Routine Tasks Of Managing Your Business To A Remote Team From StaffBright.
Likewise, If You Have A Small Business Selling Something Like Office Supplies To Local And Regional Mom-And-Pop Stores, And Are Looking To Go Big With ECommerce, You Very Likely Will Need A Scalable Back-End Workforce To Handle Your Growing Business.
Moving At The Speed Of ECommerce Can Be A Big Challenge, Especially If You Are In Need Of Talented, Experienced Staff, And Have A Limited Budget. Be Prepared And Successful By Relying On StaffBright’s Business Process Outsourcing Experts To Help You Handle The Workload, And Ensure Your Venture Into ECommerce Turns Into A Success!
Many BPO firms are focused on one particular range of business sizes, such as extremely small private firms on the one end of the spectrum, or large multinationals with thousands of employees on the other.
This tends to limit their flexibility, the type of services they may offer, pricing, and a whole host of other aspects of their firm. It also forces potential clients into certain boxes or templates. All of that translates into less personalized service, greater expenses, and less value for your business.
At StaffBright, we take the opposite approach. Size doesn’t matter, because we’re not offering one-size-fits-all solutions and services. We treat every client company as unique, and have the staff, resources, and team members to ensure we can meet every client’s needs.
Large multinationals with tons of in-house staff can still make good use of our services, to rapidly scale-up or adjust their staffing needs and workloads, target specific projects or functions, handle changes in the market, and more.
Small “Mom and Pop” businesses with limited resources, time, and headcount can equally be well-served, expanding their potential and running more like a business several times their size. Of course, the same goes for businesses in the middle of that spectrum.
No Matter How Large Or Small Your Business May Be, There Are Surely Functions And Aspects That Can Benefit From Business Process Outsourcing With StaffBright.
Our Team Is Committed To Detailed Initial Consultations, To Truly Understand Your Needs, Goals, And Plans For The Near-Term And Long-Term.
That Way, We Can Work With You To Find The Best Ways In Which StaffBright And Our Remote Workforce Can Help You Realize Those Plans, Meet Those Needs, And Reach Those Goals. We Don’t Take Any Client For Granted, And Whether You’re A $100,000 Business Or A $1,000,000,000+ Business, You’ll Receive Outstanding Service And Value From StaffBright.
A Global Workforce
One of the ways in which StaffBright can meet the numerous and varied needs of businesses from all over the world, across all market sectors, is that we ourselves are a global company with a global workforce.
This multi-continental presence provides several distinct advantages to our clients, including:
- The ability to provide localized service, respecting cultural sensitivities, work ethic, language, and tradition.
- Teams located in offices around the globe, meaning they can work when you need them, in your operational time zone(s).
- A diverse talent pool with expertise in standards and practices from numerous industries, geographic regions, and backgrounds.
- Near round-the-clock availability for companies operating on a global basis.
- Remote teams provide more flexible scheduling and workload management.
- Conversely, standardized training and client-specific on-boarding mean that you get all the advantages of a global remote workforce, while still creating uniformity, expectations, and consistency with your own in-house processes, staff, and systems.
The bottom line is StaffBright’s global workforce makes it easier, more affordable, and more beneficial for your company to utilize business process outsourcing, with clear advantages over more insular, local-only firms.
Our global reach is big enough to deliver the services and staff you need, while still allowing us to treat every client as if they were the most important in the world.
Specific Industry Expertise
Even though we can provide services to businesses in any industry, there’s no question that certain types of businesses tend to engage with BPO firms like StaffBright more often than others.
The simple fact is that the value equation is higher for certain kinds of businesses and certain industries or market sectors as compared to others.
Smaller budgets, less ability to commit to larger headcounts or FTEs, more volatile revenue flows or business cycles – these factors mean businesses in certain industries seek out BPO services much more frequently than others.
Naturally, this means we’ve developed a certain amount of specific industry expertise and insight in working with these different kinds of companies. This helps us to more finely craft solutions packages for businesses in these industries.
It also means that we can provide the benefits of our experience and expertise solving problems or addressing challenges that may be endemic to your particular industry.
On top of all that, it means many of our skilled agents have first-hand experience in your market sector, and can be on-boarded faster and more thoroughly due to their pre-existing knowledge of industry terms, procedures, requirements, and so on.
While we stand by our statement that we can provide value and services to any industry, we’d be remiss not to take a closer look at some of these specific industries where we’ve accumulated so much expertise from our many diverse clients.
Below, we look at some of those industries, and offer up some examples of how businesses in those industries tend to utilize BPO services.
This is really just an overview – you can click through to the individual industry pages for each of our examples, to explore them in greater detail. They may even inspire you with new ideas on how to utilize StaffBright’s services for your business’ growth and success!
OUR INDUSTRIES
OUR SOLUTIONS
How Can StaffBright Help You?
How can StaffBright help you? Contact us today to start the conversation that can lead to a better future for your business, with StaffBright as your BPO partner.
Industry Focus: Start-ups
Managing a start-up can be tremendously rewarding, but also presents numerous challenges. Being short-staffed and having to wear many hats is practically definitional for most start-ups today.
Money can also be extremely tight in the early months or years of a new start-up venture, meaning rapidly growing staff or adding capabilities to your team typically requires a great deal of care, planning, and budgeting.
Too often, start-ups miss out on potential avenues for faster growth and a more polished, professional set of service offerings due to cost and budget considerations of this type.
By utilizing business process outsourcing services, however, start-ups can remedy all of those shortcomings. Rapid scaling is easy, to adjust to significant changes in your business and revenue. You don’t need to commit to hiring staffers/utilizing precious headcount dollars out of your budget, either.
At the same time, you can add a great deal of new capabilities to your nascent business, such as back office, customer support, sales development, marketing, and more. Practically every solution we offer at StaffBright can be a game-changer for small start-up businesses across all market sectors today.
Leveraging BPO teams can provide your start-up with the competitive advantage you need to succeed.
Rapidly reach business maturity, grow your sales and client base, and find new avenues for your products or services – without taking on added risk or large headcount-related fixed costs. Start-ups are perhaps one of the categories of businesses and industries that can most benefit from business process outsourcing services like StaffBright.
Industry Focus: Lending and Banking
Today’s lending, banking, and financial technology sector is dominated by a few large multi-national players. That leaves most of the remaining businesses – small and medium-sized firms – competing against deep-pocketed, entrenched and established businesses.
In order to compete, that often means running a business lean, cutting back on services, or finding creative ways to deliver what your customers and clients need. That’s a perfect fit for the kind of benefits that a business process outsourcing firm like StaffBright can provide.
Small local and regional credit unions, banks, and similar may have limited staff and budgets. Often, they aren’t as polished in terms of their marketing, ease of use of their services, and customer support as compared to the big players. Yet, these are areas in which they can distinguish themselves, and win over new clients and customers. Positive customer service experiences, a more polished, professional marketing mindset, and the development of new sales leads are all effective ways to accomplish that – and readily available from StaffBright.
At the same time, Internet lending and new, innovative firms offering financial technology and services are starting to become more commonplace. Many are helmed by experienced technology or financial services experts, running their own businesses for the first time.
They may be experts in tech or finance, but fall short on customer service, marketing, lead generation, or managing their schedule and basic office tasks. Virtual assistants, back office, and similar support from StaffBright can allow these firms to focus on what they do best – innovating in the fintech space – while more traditional and routine tasks are handled by StaffBright’s experienced agents.
Whatever your particular business case may be within the lending and banking sector, it’s virtually certain that StaffBright can provide additional capabilities, augment your current staffing, and provide cost-effective solutions to some basic business challenges. All of that taken together will help your businesses to be more profitable, versatile, customer-friendly, and a cut above the competition.
Industry Focus: Insurance
Many insurance agents in counties all across the world may provide policies underwritten by major insurance carriers, but effectively act as franchisees, running their own small business. In fact, many have no more employees than the agent themselves, or the agent and one administrative assistant. Though they are backed by big-name players in the insurance industry, they are, for all intents and purposes, small independent business owners.
As such, they often have limited time, money, and expertise in things like marketing, prospecting or lead development, and similar. Sure, the large insurance carrier does TV, print, and online advertising, but that’s for the brand, not the specific local agent. Growing a local client base and the kind of connections necessary for you to grow your agency can be a challenge without the staffing resources to help. StaffBright can help with that.
If insurance agents are the sole employee and operator of their office, they may struggle to handle typical back office tasks for which they are responsible, too. After all, insurance is fairly specialized and dealing with claims can be time-consuming. Bookkeeping, appointments, outreach, scheduling, and similar may all take a back seat to insurance-specific tasks. Not every agent is fortunate enough to be able to afford an administrative assistant, or have a spouse or other loved one willing or able to work part-time or put in some hours off-the-books to help. But, again, StaffBright can help with that!
There’s quite a diverse landscape of insurance available today, and an equally diverse industry of various business sizes, types, staffing levels, and so on. No matter where you may fall on that spectrum, it is likely one or more business process outsourcing solutions from StaffBright can help keep your business on track, grow your business, find you new clients, or add new capabilities to your firm. It may just be what sets your agency apart from the others in your area – remember, positive customer experiences and word of mouth can count for a lot when it comes to choosing an insurance agent!
Industry Focus: eCommerce
There’s no question that eCommerce is the dominant product selling venue today. Brick-and-mortar retailers have been closing stores left and right for the past decade. The era of big malls being the place to go, hang out, and shop has long since passed in most parts of the developed world.
With just a few clicks, you can order up almost anything on your laptop, tablet, or smart phone, and have it delivered in hours to days right to your door. While major retailers and wholesalers have started embracing eCommerce offerings of their own, entire small and medium-sized businesses have sprung up solely dedicated to offering their products through eCommerce sites.
In some cases, craftspeople who used to only sell their products at local shows and flea markets now have a national or global audience for their products. Combined with viral phenomena, that can cause a tiny niche businesses to blow up virtually overnight, necessitating a rapid upscaling of capabilities consistent with a much larger and more well-established firm. The last thing sellers want is to grow faster than they can handle, and end up with unhappy customers and negative feedback, after all.
Fortunately, StaffBright is a perfect solution for these cases. Rather than trying to scramble to hire new staff to handle customer service, bookkeeping and other back office tasks, put out a marketing campaign, train sales or other staff, and so on, you can leave it to the expert agents at StaffBright. That allows you to focus on producing your one-of-a-kind products or the next big thing, leaving the more boring, routine tasks of managing your business to a remote team from StaffBright.
Likewise, if you have a small business selling something like office supplies to local and regional Mom-and-Pop stores, and are looking to go big with eCommerce, you very likely will need a scalable back-end workforce to handle your growing business. Moving at the speed of eCommerce can be a big challenge, especially if you are in need of talented, experienced staff, and have a limited budget. Be prepared and successful by relying on StaffBright’s business process outsourcing experts to help you handle the workload, and ensure your venture into eCommerce turns into a success!
Industry Focus: Healthcare
Healthcare providers of all types and all sizes struggle with the plethora of back office, customer service, and other managerial tasks associated with their practices. From therapists to general practitioners, imaging specialists to nutritionists, and everything in between, there’s almost no end to the non-health-focused workload in the modern healthcare market. While some aspects of healthcare, such as medical coding and billing for insurance, require specialized skills, many such generalized tasks can be done by administrative assistants – in-house or remotely, with a business process outsourcing partner like StaffBright.
Imagine freeing up your in-house staff to focus solely on medicine and healthcare questions, examinations, and treatments. This can improve patient care and experience with your practice, while saving you money – putting your headcount budget to use where it is most effective. Expansions or contractions of your business are easy to handle with a BPO firm like StaffBright, allowing you to bypass some of the difficult staffing decisions that can be devastating in smaller practice offices. Things like scheduling and appointment reminders, marketing outreach and lead development, and non-medical customer service can easily be outsourced to our skilled team of experts. At the same time, given our global reach and presence, it can also enable 24/7 service, instead of the more limited customer service hours typical of a small local practice. All of those benefits are big wins for your practice, and your patient base.
Smaller providers like therapists, for instance, often work alone, or at best have one (often shared with other practitioners) support staff person working for them. Again, as with other forms of practice, this can limit the therapists’ ability to spend a lot of time on marketing or growing their client base. Handling routine back office tasks also cut into billable hours with patients, decreasing the potential success of your practice. Freeing you up to spend more time treating patients, and less time on paperwork and administrative tasks, may be just the thing you need to see your practice grow and take things to the next level.
Industry Focus: Real Estate
Real estate is, in many ways, similar to insurance in terms of the needs of individual agents and firms. Many agents are affiliated with big-name real estate brands, while others are independent.
In both cases, however, much of their individual daily office tasks and needs fall on themselves or limited support staff to handle. In times when the real estate market is doing well, this can be a limiting factor on how many clients you can take on at any one time. In times when the real estate market is doing poorly, it can make it hard to justify paying for salary and benefits for a support staff member or two. The solution is business process outsourcing with a company like StaffBright.
While there are certainly aspects of real estate sales and transactions that require licensing and expertise by an experienced agent, there are plenty of other “general business” tasks related to running a real estate office that can be farmed out.
Appointments and scheduling, routine paperwork, reminders and follow-ups, record keeping, marketing and client outreach, developing new sales leads or affiliations with local firms, and even typical back office tasks add up to a significant burden on many real estate professionals. Each and every one of those tasks can be handled by a remote team from StaffBright.
In addition to offloading some of the burden to an outside team, relying on BPO services mean that you can scale up or scale down dependant on sales and workload.
Further, customer service solutions can enable you to provide 24/7 support for your clients, even when it’s nighttime in your local time zone. This can be especially useful for real estate agents who work with a lot of international moves or relocations.
In all respects, BPO services allow you to do more and offer more comprehensive services for your clients, while committing less of your time and limited budget to local headcount, and reducing your fixed costs, resulting in greater potential for revenue and profits.
Industry Focus: Dental and Veterinary Care
Dental practices and veterinary offices today face challenges that are similar to those of smaller healthcare practitioners. There are a number of important services and tasks that they must attend to, beyond providing care for their patients, in order to run their business successfully.
This can often be boring, routine office-type work, outside the wheelhouse of many trained dental and veterinary professionals.
It also isn’t a great use of a highly trained professional’s time, either. In-house staff can be very helpful, but many smaller practices especially cannot afford a significant support staff. That’s where outsourcing to a BPO firm like StaffBright can help!
All of your back office tasks, customer service needs, and marketing can easily be handed off to a remote team of experts from StaffBright. As your business grows, your remote team can grow seamlessly with you.
There’s no need to have to guess about your revenue or profits 6 months or a year down the road, and try to manage headcount and hire accordingly right now. Instead, add or remove staff and services on demand, to suit the changing nature of your practice.
At the same time, farming out many of these office-type tasks frees up dentists and vets to spend more quality time treating patients, and delivering billable services.
That not only makes the best use of their talent and training, but helps grow the business’ top and bottom lines, too.
Consider relying on business process outsourcing for your small dental or veterinary practice, and see what StaffBright has to offer – it might just be the difference between treading water and finding real success!
Industry Focus: Legal Services
Throughout the world, life is getting more and more complex. New forms of violation – from data breaches to copyright infringement and more – have been made possible due to the proliferation and advancements in technology. At the same time, divorce rates remain high. Mergers and acquisitions likewise are extremely popular in this dynamic economy. For all these reasons, it seems like there has never been a higher demand for lawyers and legal services in recent memory.
The bad news is that many lawyers, talented though they may be in the courtroom and in drafting motions and negotiating, are not so great at managing business. Many lawyers traditionally relied upon secretaries or administrative assistants to ensure they were on schedule, managed their appointments, filing deadlines, and so on. These days, many firms are working much leaner, and have experimented with moving some of these responsibilities onto the lawyers themselves. There have been some high-profile missteps as a result, and while hearing judges berate attorneys via court transcripts may be interesting reading, it’s no way to manage a successful law practice.
Successful lawyers can bring in a lot of revenue and profit for themselves and their practice or firm. At the same time, a lot of work is done on contingency, and expenses can be extremely high for more complex cases or forms of legal services. That means it’s not always feasible to higher business-related staff to handle the day-to-day, answer phone calls, manage marketing outreach, or similar tasks. The variability in income and expense – often with long periods of time in between significant payouts – can make headcount planning very difficult, especially for smaller firms.
The solution to all of these problems can be found in outsourcing and remote work teams from StaffBright. Experienced agents can handle back office tasks, act as virtual assistants, manage marketing and lead generation, handle customer service and support, and much more – with scalability on demand, and flexible solution packages based on your specific needs. They can help ensure that the business side of your law practice doesn’t get the better of you, but enables you to be successful in the legal arenas in which you excel.
Industry Focus: Wholesale and Retail
Consumer goods remain a thriving industry, despite this being a time of monumental change within the overall retail sector of the economy.
Wholesalers and retailers – especially those who are smaller, regional, or independent – face some strong headwinds, as more and more sales shift to eCommerce and online formats, and more and more products become digital or digitally-integrated.
Still, forward-thinking companies realize these are merely changes and challenges that present new opportunities if properly embraced.
Data is a primary driver of many decisions within the wholesale and retail markets today. But making sense of that data, and putting it to good use, is a specific skill – and a lot of companies don’t have that kind of expertise in-house.
Likewise for perfecting marketing plans and strategies to grow their sales, transitioning to eCommerce and digital offerings, or making large shifts in product lines or categories. Relying on an outsourcing partner like StaffBright can help make these transitions and changes easier to handle, and help set your business up for continued success.
Marketing, lead generation and prospecting, customer service and support, and back office tasks can all be offloaded to a BPO firm like StaffBright. Managing the myriad reams of data generated by your sales transactions; and providing your sales team with insight, support, and training are critical for wholesalers in terms of ensuring placement of your products at retail.
For smaller or independent retailers, these same tasks are critical for ensuring you have sufficient and new customers coming through the doors – even if those doors are virtual – and are doing enough to retain existing customers’ business. These are all things that can be done remotely, expanding your capabilities without breaking your budget, by relying on a BPO partner like StaffBright.
Industry Focus: Accounting/Taxes/CPAs
Many accountants, tax experts, and similar money management professionals operate their own small businesses.
Though it is not a universal truth, there is some merit to the beliefs that one who excels in mathematics and numbers, such as accountants, may not always be the best in areas of verbal expertise.
Put another way, there are many brilliant accountants and math-based professionals who have less-than-great communication or business management skills. That can be seriously problematic for interacting with clients, following up, scheduling, marketing and outreach, and many more core tasks of any business.
Even those financial experts who also have a good grasp of the business tasks associated with running their business may not have the time to focus on them. Billable hours and revenue generation by handling accounting, finance, investment, or taxes – the primary purpose of the business – are critical functions of the professional, leaving more mundane business tasks to support personnel. The thing is, as stated above, many of these professionals don’t work with extensive support staff. Many firms are sole proprietorships, in fact.
By removing some of those burdens, and transferring them to an expert outsourcing team of remote staff, financial gurus can do what they do best – the things that actually make money for their business.
Marketing, lead generation and prospecting, back office tasks, customer service, follow-ups and scheduling of appointments, and more can all be handled by teams from StaffBright, working remotely 24/7 from all around the globe.
You can scale up or scale down your outsourcing based on changing business needs, and have a more stable and predictable, “as a service” style expenses and billing for budgeting purposes, too.
Industry Focus: Entertainment and Media
Today, many people are working to make a living in new and diverse ways. Influencers, social media, Patreon, YouTube, and other platforms allow for creators and talented individuals to provide news, information, and entertainment to the masses, with a low barrier to entry and without the traditional business foundation one would need in years gone by.
While this can be very lucrative for a large segment of the population, being successful comes down to a lot of factors – personality, virality, a bit of luck, and discipline.
Part of that discipline and commitment component relates to managing your entertainment or media career and business as precisely that.
If you are going to try to earn a living in the new world of social media, YouTube, and similar, you need to treat it like a career, and run it like a business, not a hobby.
Many of the stars of this new world, however, don’t have the skills – or often the time – to handle a lot of traditional business tasks.
They want to focus on creating content and engaging with their followers, which is how you build a successful media or entertainment brand online today.
By relying on a business process outsourcing service like StaffBright, creators can maintain that focus, and let experts manage the day-to-day paperwork, scheduling, and other tasks associated with their business.
Leveraging services from StaffBright can help provide a superior back-end support system for your brand, which can be a huge competitive advantage for growing your reach, audience, and monetization potential.
How Can StaffBright Help You?
These are just some of the ways in which StaffBright has added value and helped businesses across numerous industries gain a competitive edge. There’s no limit to the potential applications for business process outsourcing, and no limit to the ways StaffBright can help you to grow.
How can StaffBright help you? Contact us today to start the conversation that can lead to a better future for your business, with StaffBright as your BPO partner.