Boost Your Billable Hours and Face-Time with Clients with BPO Solutions
Lawyers should spend their time with clients, generating billable hours on cases – not doing paperwork or typical office tasks.
Using lawyers billing out at hundreds of dollars an hour to complete administrative or back office tasks is not an efficient or effective use of their time, and not a way to grow a practice or increase the bottom line.
Sure, hiring administrative assistants and paralegals can help – but headcount and budget risks, especially for smaller firms, can make this a tough planning decision.
Instead, more and more firms are turning to business process outsourcing solutions like those offered by StaffBright.
Firms can work leaner, with less headcount, and leave lawyers to focus on their legal work – with all the administrative tasks, paperwork, and more outsourced.
Throughout the world, life is getting more and more complex. New forms of violation – from data breaches to copyright infringement and more – have been made possible due to the proliferation and advancements in technology.
At the same time, divorce rates remain high. Mergers and acquisitions likewise are extremely popular in this dynamic economy. For all these reasons, it seems like there has never been a higher demand for lawyers and legal services in recent memory.
Many lawyers traditionally relied upon secretaries or administrative assistants to ensure they were on schedule, managed their appointments, filing deadlines, and so on.
These days, many firms are working much leaner, and have experimented with moving some of these responsibilities onto the lawyers themselves.
There have been some high-profile missteps as a result, and while hearing judges berate attorneys via court transcripts may be interesting reading, it’s no way to manage a successful law practice.
Successful lawyers can bring in a lot of revenue and profit for themselves and their practice or firm. At the same time, a lot of work is done on contingency, and expenses can be extremely high for more complex cases or forms of legal services.
That means it’s not always feasible to higher business-related staff to handle the day-to-day, answer phone calls, manage marketing outreach, or similar tasks.
The variability in income and expense – often with long periods of time in between significant payouts – can make headcount planning very difficult, especially for smaller firms.
The solution to all of these problems can be found in outsourcing and remote work teams from StaffBright. For example, you can use outsourcing to:
- Let experienced agents handle back office tasks
- Have agents as virtual assistants
- Mount marketing, cold calling, and email campaigns for lead generation
- Handle customer service and support issues
- Deal with paperwork and documentation
- Scale workloads on demand based on your case load, firm case load, and other requirements
In short, an outsourced team from StaffBright can help ensure that the business side of your law practice doesn’t get the better of you, but enables you to be successful in the legal arenas in which you excel.
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