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BPO Solutions
Outsourcing Solutions for Your Business
Business Process Outsourcing (BPO) Is One Of The Fastest-Growing, Affordable, And Easy Ways To Scale Up Your Business And Capabilities.
Whether You’re Looking To Expand A Current Team, Fill Certain Roles Within Your Organization, Or Add Entirely New Functions To Help Grow Your Business, A Quality BPO Provider Like StaffBright Is Your Ideal Partner.
StaffBright Can Work With You To Craft Outsourcing Solutions To Meet Your Specific Business Needs, On Your Terms, And Eliminate The Hassle, Headaches, And Costs Of Traditional Headcount Increases And In-House Recruitment Or Expansion.
All of our business solutions include:
- A dedicated Customer Success Manager to serve as the primary liaison for your account.
- An initial, detailed consultation to understand your unique needs, and how we may best fill those needs.
- Access to our robust internal and external talent pools of qualified, vetted, and skilled agents to meet your needs.
- A week of training from StaffBright for all agents prior to bringing them online.
- Ongoing training and mentoring per your company’s specifications and requirements.
- Clear communication between all parties to ensure smooth operations and deliver results for your business.
Why We Are The Best
It doesn’t matter what industry or market sector you operate in, or how large or small your business may be at present – we can offer solutions that will work for you!
Industry Expertise
Our Services Have Been Used By Countless Clients Across A Diverse Range Of Industries. We’ve Never Yet Encountered A Business Or Market Sector That Cannot Benefit From Business Process Outsourcing.
Some Of The Most Common Industries That Engage Our Services Include:
Likewise, the size of your business does not matter in terms of how StaffBright can help you. From start-ups and very small businesses with just a few employees, up to major multinational corporations, our BPO solutions are customized and scaled to specifically meet your unique needs.
They’re not a one-size-fits-all solution, because every business is different. Flexibility is key to your success, and therefore key to the services we offer. We’ll find you the outsourcing solutions, staff, and plans that do the most good, for the least expense – the best value for your budget, size, and individual requirements.
Global Reach and Expertise
StaffBright is a global company, with a global reach and deep bench of expertise. This enables us to craft BPO solutions that are not only technically sound and affordable, but align with the expectations of our clients in terms of work ethic, cultural sensitivity, language, and other localization considerations.
With offices spanning from North America through Europe and Asia, we draw on the best talent from across the globe, with skills and expertise that is world-class.
Then, we deliver them to you, convenient to your time zone of operation, with on-boarding, training, and management for your outsourced, remote, expert workforce.
The StaffBright Difference
Ease of Use
We believe good business process outsourcing should be simple, straightforward, and easy to use. At StaffBright, we take care of the details, so you can focus on your business.
Affordability
One of the key reasons to embrace outsourcing is to save you money. StaffBright BPO services are affordable and cost-effective, delivering value for our clients.
Service
Superior customer service, training, on-boarding, and talent screening, and dedicated Customer Success Managers on every account underscore our focus on client service.
Flexibility
StaffBright will build a BPO solution that works for you and your specific needs. Don’t fall into the one-size-fits-all trap.
Scalability
Business is dynamic, and your needs change over time. Scale up, scale down, and adjust your staffing and capabilities on demand, with StaffBright.
Solutions Spotlight: Customer Service
Customer service is key to your customers’ experience with your brand. A single good customer service experience can earn you loyalty and major positive word-of-mouth marketing from the satisfied customer that pays for itself several times over.
Bad customer service can spread like a virus, seriously degrading your brand reputation and losing you multiple customers from each negative interaction.
Whether through the telephone, email, or live chat, customer service needs to be on point in order for your business to grow and thrive.
Small businesses often can’t afford to have a dedicated CS team in-house. Large businesses often have a need to scale up CS teams quickly, or around seasonal trends in their business.
No matter where you fall on the business size spectrum, you can deliver that positive customer service experience through business process outsourcing with StaffBright.
Solutions Spotlight: Back Office
Administrative tasks, paperwork, and just running your business can sap a lot of your time and effort on a regular basis.
That’s time and effort you could be putting towards growing your sales and generating revenue. Small businesses, especially, often struggle with back office tasks that can bog down owners and early staff, artificially limiting growth.
Yet, at the same time, small and even medium-sized businesses often don’t have the capital or amount of workload available to grow headcount with an administrative assistant, analysts, or similar back office roles.
That’s where BPO via StaffBright comes into play! Our professional staff can quickly and efficiently manage all your back office tasks, including virtual assistant functions, freeing you up to focus on what you do best – running your business!
Leave the paperwork and tedious, repetitive tasks to our remote team of professionals, delivering quality results and ongoing support as you grow, expand, and evolve.
Whether it’s secretarial services, marketing, data analysis, scheduling and travel, accounting, or anything else, StaffBright is your go-to virtual back office!
Solutions Spotlight: Sales Development and Support
Most salespeople we’ve ever spoken to want to spend as much time as possible working to get their products or services to their customers.
Face time with retail buyers, or calling on customers, is the essence of what they do, and doing it well can mean the difference between a good year or a bad year for a business.
Too often, however, many salespeople end up getting stuck with lots of administrative, support, or related tasks. Setting up items in retailer systems, filling out lots of digital or paper forms, sales or POS analysis, and so on are common, and not at all what salespeople have generally signed up for, or excel at.
Granted, not every company can afford a dedicated sales support, development, or analytics team, but that doesn’t mean there aren’t options.
Relying on StaffBright, you can have that sales development and support team you’ve always wanted. If you only need a small amount of support for your sales team, that wouldn’t justify a full-time position, that’s totally fine – our solutions are completely flexible and scalable.
If you need an entire team of a half-dozen or more professionals, we can handle that, too. Whatever you need to enable your sales team to focus on sales and grow your business, we can provide for you, at a price you can afford.
Free up your salespeople for more selling and less time behind a computer!
Solutions Spotlight: Marketing
Marketing is essential to growing your business and customer base. However, many well-meaning business people aren’t experts, or even well versed, in the basics of modern digital marketing.
Farming out marketing duties to a dedicated marketing or PR firm is definitely an option, but typically comes with a long-term commitment and a steep contract price.
Those can be major turn-offs for small and medium-sized businesses, especially if they are unsure of their marketing plan, budget, and related factors.
The talent pool at StaffBright includes numerous experts in marketing, both through conventional channels and digital channels.
As with all business process outsourcing, you can scale and adjust the costs and commitments to suit your business.
Everything from simple SEO for your website to item placement via ecommerce platforms and much more are within the portfolio of services that our team can offer.
Solutions Spotlight: Lead Generation and Prospecting
Finding new customers, clients, or markets for your products or services is a huge potential driver for growth.
Cold calling, emailing, or otherwise reaching out and trying to develop connections, however, can be time-consuming and resource-intensive.
It’s one of the business functions that often gets cut first when times are tough, yet is one of the only ones that can generate substantial new revenue streams for your existing products or services.
Full-time lead generation or prospecting positions are hard to justify in most businesses on the smaller or medium-sized end of the spectrum.
That makes them the perfect service to farm out to a business process outsourcing company like StaffBright.
Our expert hires can spend as much or as little time as you’d like seeking out new sales leads and prospects for you, your sales team, or other members of your on-premise staff.
A flexible, scalable program of lead generation, that meets your budget and doesn’t redundantly cover your existing channels, can be easily developed.
While there are never any guarantees on the return on investment of lead generation, we’re confident that with StaffBright’s help, you’ll see a definite uptick in your new sales conversions and potential customers in the near term.
OUR INDUSTRIES
OUR SOLUTIONS
How Can StaffBright Help You?
How can StaffBright help you? Contact us today to start the conversation that can lead to a better future for your business, with StaffBright as your BPO partner.
How Can StaffBright Help You?
These are just some of the ways in which StaffBright has added value and helped businesses across numerous industries gain a competitive edge. There’s no limit to the potential applications for business process outsourcing, and no limit to the ways StaffBright can help you to grow.
How can StaffBright help you? Contact us today to start the conversation that can lead to a better future for your business, with StaffBright as your BPO partner.